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Gift Card T&C's

Customer Service Gift Card T&C's

How to purchase a gift card in store

You can purchase a gift card in any Portmans store for any value between $5 and $1,000. Cards are active once your purchase has been completed through the point of sale in-store. You cannot purchase a gift card as part of a lay-by sale.

Gift card value cannot be reloaded.

How to purchase a gift card online

Just click on the Gift Card category page, select the denomination and design you wish to purchase. Enter the recipient’s details and you have the option to add a message which will be sent with the gift card.

Once you have added the gift card to your shopping bag, proceed through to the checkout.

Gift cards can be sent via Standard Delivery for $3.95 or Express Delivery for $6.95.

Purchasing with your gift card online

To use your gift card to make a purchase online, just select the gift card tab in the SECURE PAYMENT section of the checkout. Enter the card number and 4 digit code located under the scratch panel.

The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use. You can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first.

You can use your gift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused gift card amount.

Gift card balance and transaction history

You can view your Gift Card Balance online at any time.

You can either check the balance of your card online or in store. Every time you make a purchase in store the receipt will show you the previous balance, transaction value and remaining balance. You can check your transaction history online or by contacting us - in Australia call 1800 229 688 and in New Zealand call 0800 023 522.

Neither The Just Group, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.

Gift card expiry

Gift cards are valid for 12 months from the date of purchase. The expiry date can be found on your receipt, on the back of the gift card or online.

Lost and stolen gift cards

Treat your gift card like cash. Lost and stolen gift cards will not be replaced or refunded.

Gift Card Terms and Conditions - Australia

This gift card ("card") is issued by Portmans PTY LTD ("Portmans") ABN 83 110 113 034. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Portmans stores in Australia and within the Portmans Online store; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

Gift Card Terms and Conditions - New Zealand

This gift card ("card") is issued by Kimbyr Investments Limited, Company Number 205268 trading as Portmans. A defaced, mutilated, altered, lost or stolen card will not be replaced, refunded or redeemed. This card once activated is: redeemable for merchandise at Portmans stores in New Zealand and within the Portmans Online store; not redeemable for cash and is not a negotiable instrument; valid until the earlier of the expiry date shown on the card (being one year from date of issue) or when no amount remains on the card; not able to be reloaded; partially redeemable. Cash will not be given for any unused amount. Any unused amount after the expiry date of this card will not be refunded or credited.

Gift card enquiries

Phone:
Australia - 1800 802 625
New Zealand - 0800 769 372
Monday to Friday 9:00am to 5:30pm AEST.