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My Account Help

Customer Service My Account Help

I AM UNABLE TO LOG INTO MY ACCOUNT

Ensure that you are trying to log into your account with the email address you signed up with. If you are still unable to log in do the following:

  • Go to the login link at the top right hand corner of page and then click "Forgot Password?" Enter your email address and we will send you another password.
  • If you are still unable to login to your account, clear the cookies in your browser.

MY ACCOUNT HAS BEEN LOCKED

Please contact our online customer service team and they will unlock your account and reset your password.

Monday to Friday 9:00am to 5:30pm AEST
AUS 1800 802 625
NZ 0800 769 327
International + 61 3 9420 0200
Email: Use the contact us form

ACCOUNT HOME

Access this page to edit your name, delivery address, view wishlist items or view previous orders and log out.

PERSONAL INFORMATION

This page allows you to edit your email address, full name, street address, suburb/town, postcode, country, state, contact numbers, option to receive Portmans sms messages and date of birth.

ADDRESS BOOK

This section allows you to create/delete additional billing and shipping addresses.

CHANGE PASSWORD

Change your password by entering your new password in the new password and verify new password fields.

SUBSCRIPTIONS

Opt in or out of receiving emails or sms messages from Portmans Online. Remember exclusive online offers are communicated this way - you don't want to miss out!

MY WISHLIST

View your favourite products that you have saved for later. Products added to the wishlist will not be removed automatically. If you receive an error whilst trying to view a product on your wishlist, it may have sold out or have been removed from the website since you added it. So get in quick and don't miss out!

MY ORDERS

View previous orders you have submitted. You can filter your orders by delivery date or order number. In addition, Australian residents can find tracking details attached to their orders once it has been shipped. Click on the consignment number to be redirected to the Australia Post, where you can find the location of your parcel.