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Delivery & Returns

Customer Service Delivery & Returns

Postage and Delivery

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

We deliver by Australia Post. Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc.) beyond the control of Portmans or Australia Post.

Location Postage Delivery Time
Australian Next Business Day/Express Delivery $14.95 AUD 1-3 Business Days*
Australian Standard Delivery $9.95 AUD 3-7 Business Days
Australian Islands Standard Delivery $9.95 AUD 5-18 Business Days
Click & Collect (Victorian Stores) $9.95 AUD 1-2 Business Days
New Zealand $15.00 AUD 7-10 Business Days
International $30.00 AUD 7-20 Business Days

* Next business day to areas in the Australia Post Network. More Information
* Standard delivery to remote areas may take up to 13 business days

ADDITIONAL INFORMATION IN RELATION TO BULKY ORDERS:

Postage charges may vary depending on the weight of your order. For bulky orders, our customer service team will telephone you to re-quote the delivery charges.

Within Australia

AUSTRALIAN NEXT BUSINESS DAY/EXPRESS DELIVERY

Postage $14.95 AUD

  • Next Business Day delivery is available to customers located in Australian CBD, metro and major regional areas (excluding Perth metro and Darwin). Please check the postcodes below to see if you live in a qualifying area. If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery.
  • For Next Business Day delivery you must place your order by 2pm (Australian Eastern Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be despatched on the next business day. If your order is placed after 2pm (Australian Eastern Daylight Savings Time) your order will be delivered on an Express delivery service.

Next Business Day QUALIFYING POSTCODES:

Can't see your postcode? Your order will still be despatched on an express service.

State Postcode
Sydney CBD 1000-1299, 2000-2009
Sydney Metro 1300–1920, 2010–2249, 2555–2574, 2740–2786, 9999
Canberra 2600–2601
ACT 0200–0250, 2602–2639, 2900–2920
New South Wales 1 1921–1999, 2250–2265, 2280–2300, 2302–2310, 2484–2490, 2500–2530
New South Wales 2* 2266–2279, 2301, 2311–2338, 2340, 2348, 2350, 2351, 2413–2430,
2440, 2442, 2444, 2450, 2460, 2461, 2470, 2480, 2531–2554,
2575–2599, 2649–2650, 2653, 2665–2672, 2678, 2720–2730,
2787–2820, 2830, 2845–2877
New South Wales 4* 2640, 2641, 2708
Melbourne CBD 3000–3010, 8000–8399
Melbourne Metro 3011–3210, 8400–8899
Victoria 1 1 3211–3220, 3335–3338, 3340*, 3350, 3353–3356, 3427–3429, 3550, 3552–3556, 3629–3632*, 3660–3661, 3750*–3755*, 3757*, 3765–3767, 3782, 3785–3796, 3800–3806, 3810*, 3825, 3840–3844, 3910–3915, 3930–3934, 3975–3977*
Victoria 3* 3689–3690
Brisbane CBD 4000–4004, 9000–9299
Brisbane Metro 4005–4209, 9400–9596
Queensland 1*

4210–4305, 4350, 4500–4510, 4520, 4550–4601, 4650, 4655, 4670, 9597–9599, 9700–9799, 9880–9919

Adelaide CBD 5000–5005, 5800–5879
Adelaide Metro 5006–5199, 5880–5999
Perth CBD 6000–6005, 6800–6899
Tasmania 1 7000–7003, 7250
Tasmania 2 7004–7019, 7050–7053, 7055, 7800–7899
Tasmania 3 7248, 7249, 7251–7325, 7900–7999

*Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.


Australian Standard Delivery

Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days (excluding remote areas which may take up to 18 business days).


Australian Islands standard delivery

Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take 5-18 business days.


Click & Collect (Victorian stores, excluding DFOs)

Postage $9.95 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 1-2 business days (excluding Central Square and Traralgon which may take up to 3 business days).


New Zealand

Postage $15.00 AUD

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.


International

Postage $30.00 AUD

Countries we delivery to:

North America Europe Africa Middle east Asia & Pacific
Canada
USA
Austria
Belgium
Croatia
Denmark
Finland
France
Germany
Greece
Ireland
Italy
Monaco
Netherlands
Norway
Poland
Spain
Sweden
Switzerland
United Kingdom
South Africa Israel
Saudi Arabia
United Arab Emirates
Brunei
China
Hong Kong
Japan
Malaysia
Singapore
Thailand
Vanuatu
Vietnam

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.


Gift Card Delivery

Location Postage Delivery Time
Australian Next Business Day/Express Delivery $6.95 AUD 1-3 Business Days*
Australian Standard Delivery $3.95 AUD 3-7 Business Days

* Next business day to areas in the Australia Post Network. More Information
* Standard delivery to remote areas may take up to 13 business days

Delivery Times for Orders Placed In Store For Delivery To You

Location Postage Delivery Time
Australian Standard Delivery FREE* 3-7 Business Days
Australian Islands Standard Delivery FREE* 5-18 Business Days
Australian Next Business Day/Express $14.95 AUD 1-3 Business Days^

*A standard delivery charge of $9.95 applies on clearance items.
^Refer to postcodes here for Next Day availability

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia.


Important Information

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.

Please allow an extra business day for delivery during the following Australian public holidays:


2017
  • Sunday 1st January – New Year's Day
  • Monday 2nd January – New Year's Holiday (in Lieu)
  • Thursday 26th January – Australia Day
  • Monday 6th March – Labour Day (WA only)
  • Monday 13th March – Adelaide Cup (SA only)
  • Monday 13th March – Canberra Day (ACT only)
  • Monday 13th March – Labour Day (VIC, TAS only)
  • Friday 14th April – Good Friday
  • Saturday 15th April – Easter Saturday
  • Sunday 16th April – Easter Sunday (ACT, NSW)
  • Monday 17th April – Easter Monday
  • Tuesday 25th April – Anzac Day
  • Monday 1st May – Labour Day* (NT & QLD only)
  • Monday 5th June – Western Australia Day (WA only)
  • Monday 12th June – Queen's Birthday (ACT, NSW, SA, TAS, VIC)
  • Monday 25th September – Queen's Birthday ( WA only)
  • Monday 2nd October – Queen's Birthday (QLD only)
  • Monday 2nd October – Labour Day (ACT, NSW, SA)
  • Tuesday 7th November – Melbourne Cup Day (VIC only)
  • Monday 25th December – Christmas Day
  • Tuesday 26th December – Boxing Day

  • *Labour Day - Also known as Eight-Hour / May Day


WE RESERVE THE RIGHT:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are bona fide

Click & Collect

We are pleased to offer Click & Collect to all Victorian stores (excluding DFOs).

Delivery Time & Postage

Your order will be delivered to your chosen store in 1-2 business days* for collection at your convenience. Click & Collect delivery is $9.95.

Orders placed before 2pm (Australian Eastern Daylight Savings Time) on any business day will be despatched the same day. Orders placed after 2pm, or on weekends and public holidays, will be despatched on the next business day.

*Note: delivery to Central Square and Traralgon may take up to 3 business days.

How to use the service

Add any item to your shopping bag (excluding Gift Cards). During checkout, choose “Click & Collect” as your delivery service, and select your preferred store from the list.

Once you have completed checkout, you will receive an email confirming your order.

When your order has arrived in store and is ready for collection. Once you receive this email, you may collect your order at your convenience.

To collect your order, simply present your receipt or confirmation email in store.

Available Stores

The Click & Collect service is available in the following Victorian stores:

  • Bendigo
  • Central Square
  • Chadstone
  • Doncaster
  • Epping
  • Fountain Gate
  • Geelong
  • Highpoint
  • Knox
  • Melbourne Central
  • Northland
  • Plenty Valley
  • Southland
  • The Glen
  • The Walk
  • Traralgon
  • Werribee

If you would like to see this service available in your state, please click here to register your interest.

Important Information

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).

Please allow an extra business day for delivery during the following Australian public holidays:


2017
  • Sunday 1st January – New Year's Day
  • Monday 2nd January – New Year's Holiday (in Lieu)
  • Thursday 26th January – Australia Day
  • Monday 6th March – Labour Day (WA only)
  • Monday 13th March – Adelaide Cup (SA only)
  • Monday 13th March – Canberra Day (ACT only)
  • Monday 13th March – Labour Day (VIC, TAS only)
  • Friday 14th April – Good Friday
  • Saturday 15th April – Easter Saturday
  • Sunday 16th April – Easter Sunday (ACT, NSW)
  • Monday 17th April – Easter Monday
  • Tuesday 25th April – Anzac Day
  • Monday 1st May – Labour Day* (NT & QLD only)
  • Monday 5th June – Western Australia Day (WA only)
  • Monday 12th June – Queen's Birthday (ACT, NSW, SA, TAS, VIC)
  • Monday 25th September – Queen's Birthday ( WA only)
  • Monday 2nd October – Queen's Birthday (QLD only)
  • Monday 2nd October – Labour Day (ACT, NSW, SA)
  • Tuesday 7th November – Melbourne Cup Day (VIC only)
  • Monday 25th December – Christmas Day
  • Tuesday 26th December – Boxing Day

  • *Labour Day - Also known as Eight-Hour / May Day

We Reserve the Right:

  • To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
  • That all orders are subject to availability of stock.
  • To take reasonable steps to verify that the order and credit details are bona fide.

OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 30 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Portmans retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Portmans retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  1. In any Portmans retail store in Australia; or
  2. By posting it to our Online Store Returns/Exchange address: Portmans Online, 1 Roussos Place, Truganina, Victoria, Australia 3029

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Portmans. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

HOW DO I TRACK MY ONLINE ORDER?

Once your order has been despatched from our warehouse, we will send you a confirmation email that will contain a tracking number.

Simply visit the Australia Post tracking website, enter in your tracking number and you’ll be able to watch your Portmans parcel get delivered straight to your door!

You can also find your tracking number in your Portmans account. Simply log into your account and click MY ORDERS. This has all your Portmans order history stored for your reference!