Delivery Information

Christmas Delivery

To ensure you receive your order before Christmas, please refer to the cut-off dates by region below to check last date to order for guaranteed delivery before Christmas.

Orders must be placed by 11.59pm AEDT on the dates stated.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

Your order will be despatched pending credit card authorisation, verification and availability of stock

You are transacting with Portmans in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
• Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator at www.customs.govt.nz to estimate what, if any, duties you may need to pay.
• To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Christmas Delivery

Last day to place an order for guaranteed delivery before Christmas:

USA, UK, Europe: Friday, 13th November 2020*
Asia: Friday, 20th November 2020*
New Zealand: Monday, 24th November 2020*

*These dates should only be used as a general guide.

Your order will be despatched pending credit card authorisation, verification and availability of stock

You are transacting with Portmans in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

• The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
• Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Delivery to the following countries has now been suspended until further notice: Croatia and India.

Don't miss out on that must-have piece. Click to it! Now you can shop online, and collect in store. Simply order your item online, choose the Portmans store most convenient for you and we'll get it there, fast! We'll send you an email as soon as it's ready to collect, within 1-2 business days (excluding Central Square and Traralgon which may take up to 3 business days).

We are delighted to offer this service in all Portmans stores in Victoria*

Orders placed before 2pm (Australian Eastern Daylight Savings Time) on any business day will be despatched the same day. Orders placed after 2pm, or on weekends and public holidays, will be despatched on the next business day.

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

How To Use The Service

• Add any item to your shopping bag (excluding Gift Cards). During checkout, choose “Click & Collect” as your delivery service, and select your preferred store from the list.
• Once you have completed checkout, you will receive an email confirming your order.
• You will receive an email when your order has arrived in store and is ready for collection.
• To collect your order, simply present your receipt or email confirmation in store.

Available Stores

The Click & Collect service is available in the following Victorian stores: